The APP is a generator of digital discomfort

The use of digital applications and platforms for administrative procedures often creates discomfort among users. People feel unprotected and abandoned, they perceive that digital tools are not always friendly or accessible. This is aggravated by the lack of face-to-face channels that complement digital services, which is especially necessary for people with some degree of dependency. There is an urgent need to energize and organize agents who work with and for these people to improve their digital experience.

○ Online procedures (ex)

○ Lack of protection and abandonment (citizen perception)

○ Obligation to obtain face-to-face channels that complement online/digital channels.

○ Need for dynamization and organization of agents who work with and for people with some degree of dependency.